Whitney's journey in the realm of customer experience began as a curious college student with an insatiable appetite for understanding how businesses can truly connect with their customers. She pursued her bachelor's degree in Marketing and quickly found herself drawn to the intersection of technology, psychology, and human behavior.

Over the years, Whitney has honed her skills as a prolific writer, crafting insightful and informative blogs that have garnered a loyal following. Her writing style is characterized by a unique blend of industry expertise and a conversational tone that makes complex CX concepts accessible to readers of all backgrounds.

Areas of Expertise:

• Customer Experience Strategy
• User-Centric Design
• Customer Journey Mapping
• Voice of Customer (VoC) Programs
• Customer Feedback Analysis
• Omni-channel Customer Support
• AI and Chatbots in CX
• Data-Driven Decision Making